A new SSGC gas connection in Sindh requires an application at the SSGC service centre, an internal piping certificate from a registered plumber, a security deposit, and a technical survey — the timeline varies significantly by area and available pressure.
Verify SSGC Gas Availability at Your Karachi or Sindh Address
SSGC's distribution network covers major urban centres in Sindh and Balochistan — Karachi has extensive coverage, while Hyderabad, Sukkur, and Quetta have good coverage in main residential areas. Rural areas may not have gas mains, and SSGC is expanding slowly in smaller towns.
Call SSGC at 111-786-786 or visit ssgc.com.pk to check availability at your specific address. In Karachi, most established residential neighbourhoods (DHA, Clifton, Gulshan, North Karachi, Federal B Area, Korangi, and others) have gas mains. Newer housing developments on the outskirts may not yet be connected.
Prepare Application Documents
SSGC requires the following for a new domestic connection:
- CNIC copy — applicant's valid CNIC
- Property documents — registered sale deed, allotment letter from KDA/DHA/other authority, or registered tenancy agreement
- Internal gas piping completion certificate — SSGC requires your internal plumbing to be professionally installed before they connect the meter. A licensed plumber must sign off on the internal work.
- Site plan sketch — layout of property showing gas appliance locations
- Load declaration form — SSGC provides this form; list all appliances and their BTU ratings
The internal piping certificate is sometimes overlooked by first-time applicants — don't skip it. SSGC won't connect the meter until internal piping is professionally completed and certified for safety.
Submit at SSGC Customer Service Centre
SSGC has Customer Service Centres across Karachi — in Gulshan-e-Iqbal, Clifton, Korangi, Liaquatabad, and other areas. Visit the centre nearest to your property with all documents. Staff will review your application, confirm the internal piping certificate is in order, and register your application in their system.
Pay SSGC's security deposit at the counter. The deposit amount depends on your estimated monthly consumption — typically Rs. 3,000–10,000 for Karachi residential connections. You'll receive an application reference number for tracking the progress.
Track Through Inspection, Estimate, and Meter Installation
SSGC's process after document acceptance:
Technical inspection (1–2 weeks): An SSGC engineer visits to inspect your internal piping work and assess the external service pipe requirement — distance from the main, routing, and any road crossing needed.
Estimate issuance (within 1 week of inspection): You receive a written cost estimate for SSGC's external pipe laying and meter installation work. Pay this at the service centre. Note that in Karachi, estimate costs can be higher than other cities due to road reinstatement charges when pipes cross paved roads.
Connection and meter commissioning (2–6 weeks after payment): SSGC lays the service pipe, installs the regulator and meter, and tests the connection. Total timeline: 8–16 weeks in most Karachi areas.
When Things Go Wrong
SSGC requires your internal gas piping to be completed by a licensed Gas Fitter (registered with SSGC or the licensing authority). Hire a certified Gas Fitter, get the work done properly with a completion certificate, then resubmit your application.
Road crossing costs in Karachi are genuinely higher due to thick asphalt and concrete roads that require restoration after pipe laying. Ask for the estimate breakdown — the road reinstatement component is usually the largest variable. The estimate is based on actual measured costs.
Call 111-786-786 with your application reference number. If still no response after escalation, file a complaint with OGRA at ogra.org.pk — SSGC is required to complete surveys within stipulated timeframes.
Some Karachi areas have gas mains but the supply has been interrupted or the gas pressure is insufficient for new connections. Call 111-786-786 to confirm whether your specific feeder is currently accepting new connections.
Frequently Asked Questions
SSGC's target is 45 working days but in practice, Karachi connections take 8–16 weeks from complete document submission to meter commissioning, depending on area workload and whether road crossings are required.
A Gas Fitter is a licensed professional who installs internal gas piping according to safety standards. SSGC requires a certified Gas Fitter's completion certificate to ensure internal piping is safe before they connect the external supply — preventing gas leaks and accidents.
Yes — SSGC's security deposit's fully refundable when you close the connection permanently and settle all outstanding bills. Retain the original receipt for the eventual refund claim.
SSGC's website (ssgc.com.pk) and the My SSGC app both have application tracking features. Enter your application reference number to check the current status.
SSGC new connection enquiries: 111-786-786. For gas emergencies and leaks: 1119 (available 24/7 — call immediately for any gas leak regardless of whether you're an SSGC consumer yet).